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Payment & Refund Policy

Effective from June 1, 2021


These payment policy outline the rules and regulations for the payment of Parnios Importers & Exports's Services.


Your Acceptance

You acknowledge that you have read and understood our payment policy and agree to be bound by it.

If you do not agree with (or cannot comply with it, then you may not use Our Services, but please let us know by emailing us at [email protected] so we can try to find a solution. These Terms apply to all visitors, users and others who wish to access or use Our Services.


Accepted Payment Methods

We accepts mobile money and bank transfers.

Please note that some financial institutions might charge you extra processing fees when you opt to use their methods.

 

All payments must be sent to Parnios Importers & Exports details that will be on your order page or emailed to you soon after placing your order.

Please use your order number as the reference and contact us immediately to confirm receipt if you used a different number to pay other than the number you entered on the billing address form during checkout.


Receipts

Printed receipts shall be emailed to you soon after receiving your payment. Please keep your receipts safely as they are the only proof of payment we accept. 

 



Refunds

Generally we refund fully your payments excluding the financial institutions charges if we accept the reason for the refund request to be in accordance with our terms.

Refunds shall only be processed after receiving the returned order to us safely and confirmed that your reason is correct.


Method of Payment of Refunds

Once your request is accepted, your payment shall be returned as agreed to the same method you use to pay. Under no circumstance shall refund payments be made using a different method other than the one you used in payment.


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