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Shipping & Delivery Policy

Effective from: June 1, 2021

This service delivery policy outlines the rules and regulations regarding delivery of our services.

Your Acceptance

You acknowledge that you have read and understood our service delivery policy and agree to be bound by it.

If you do not agree with (or cannot comply with it, then you may not use Our Services, but please let us know by emailing us at [email protected] so we can try to find a solution. These Terms apply to all visitors, users and others who wish to access or use Our Services.


Shipping

Products are shipped within 4-7 business days using the following carriers: USPS, EMS, DHL etc to Parnios Imports & Exports from the United States. Shipping from the US to you may take approximately 3-4 weeks. 


Local Handling Time

We use 1-2 business days to handle products that are in our custody for verifications for correctness before delivering it to you locally by our delivery vehicles. Out cut off time for handling all orders locally is 12pm.

 

Local Delivery Services

We use our local delivery service to deliver your orders in Ghana. Packages gets delivered at your address or picked-up at our location.

 

Delivery Transit Time

Normally from your order date to receiving your packages takes a total of 21-45 business days if the products are not available in our custody in Ghana. International shipping from the US takes most of the time.

Once in our custody in Accra, Ghana the transit time varies based on your wants.

Express: 5-7 business days

Standard: 15-30 business days

Free Delivery: 21-45 business days

 

Delays

We strive very hard to avoid delays in our operations however, some delays may be out of our control. Please allow delays up 45 days maximum in such cases. 

 

Excerptions

Depending on where you live, our transit times may vary. Please contact us before placing an order in such cases as this policy is for only customers in Ghana.


To return your product, you should mail your product to: MP 1710 Accra, Ghana. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

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